Supported Regions

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Domestic Regions

U.S. and Canada

  • To use the Vibes Connect Platform to send messages, you can connect to the U.S. and Canada endpoint https://messageapi.vibesapps.com/ for SMS and https://messageapi-mms.vibesapps.com for MMS Messaging.
  • To use MMS in the U.S., please reference our MMS Message APIs (MM7) section. Vibes does not support MMS outside of the U.S.
  • To use an SMPP gateway in the U.S., please reference our SMPP API section. Vibes does not support SMPP outside of the U.S.
  • Data is stored in Vibes U.S. data center
  • Mobile number format used to send messages through the US endpoint: Include a plus sign (+) followed by the country code and number.

International Regions

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Limited support available

MMS and SMPP are not supported outside of the U.S.

SMS Sender Options

The availability of SMS services varies by country. Depending on what carriers provide, we can offer a choice between a short code, long code, or alpha code sender ID, as well as a choice between one-way alerts and two-way interactive texting.

Definitions of the sender options are below.

  • In-Country Short Codes
    • Typically 5 or 6 digits long.
    • Limited to national borders, short codes must be activated in each country where the campaign will take place. Most in-country short codes are cross-carrier so you can reach all subscribers in a country, while some short codes are linked to a specific carrier.
    • Short codes typically enable two-way texting.
    • Provisioning and monthly leases are higher. Timelines to provision can be anywhere from 8 weeks to 14 weeks.
  • In-Country Long Codes
    • Typically 10 to 14 digits long.
    • Long Codes enable both two-way texting and one-way messages.
    • Often less expensive than in-country short codes and timelines to provision are usually shorter than Short Codes. Timelines to provision can be anywhere from 6 weeks to 10 weeks.
  • Alpha Codes
    • Allow you to set your brand name as the Sender ID (instead of a short code or long code).
    • Only allows one-way text messages. Alpha Codes do not accept inbound messages from consumers.
    • Timeline to provision can be anywhere from 4 weeks to 6 weeks.

Europe and APAC

  • To use the Vibes Connect Platform to send messages to the EU and APAC, you will need to connect to a different endpoint than what is used to send messages to the U.S. and Canada. The endpoint to send messages to the EU and APAC is: https://messageapi-eu.vibesapps.com/MessageApi
  • Data is stored Vibes Ireland data center, in compliance with the EU’s General Data Protection Regulation laws.
  • When sending messages through the EU endpoint, include a plus sign (+) followed by the country code and number.
  • Internationally we do not perform carrier lookup, MDNs are classified as UK_CARRIER, US_Carrier or International. All +1 MDNs are categorized as US_Carrier (502) in EU instance.
  • Reporting is accessed through Vibes Platform EU Analytics.
  • MMS and SMPP are not supported outside of the U.S.

Mexico and Latin American (LATAM)

  • To use the Vibes Connect Platform to send messages to Mexico and LATAM, you can connect to the U.S. and Canada endpoint https://messageapi.vibesapps.com/
  • Data is stored in Vibes U.S. data centers
  • Internationally we do not perform carrier lookup, MDNs are classified as US_Carrier or International.
  • Reporting is accessed through Vibes Platform U.S. Analytics
  • MMS and SMPP are not supported outside of the U.S.

Updated 6 months ago