While we’d love for everything to work perfectly the first time, sometimes things don’t always go as planned. In this section, we’ll go through a few of the common issues you may come across while using our Connect APIs.
Resolution: Data encoding can often be the cause of incorrect characters. Check our chart below to make sure your encoding system is set up correctly.
|0||SMSC Default (ASCII/IA5)|
|4||GSM 7 bit|
Resolution: First, check to see if this user is on Verizon. A current bug in Verizon causes gifs over 62KB to show up after the message. Please check out the bug tracker to see how to test if this is the issue.
If you have another issue, please reach out to Customer Care by emailing [email protected] or calling 1-877-834-9566. Support is provided 24/7.
Updated 5 months ago